Frequently asked questions

Got questions? This way.

FAQs, Quick Fixes, and Official Information on Every Feature. Feel free to contact us for more assistance.

General questions:

Everything You Need to Know About MyDukaan Subscriptions

Introducing MyDukaan, the ultimate cross-selling solution tailored for small businesses in the e-commerce world!

With our website and mobile app, small businesses can now effortlessly boost sales by offering personalized cross-sell suggestions to their customers.

Say hello to increased revenue and enhanced customer satisfaction as shoppers discover complementary products seamlessly. Join us as we revolutionize the e-commerce landscape for small businesses, one cross-sell at a time!

Launch the MyDukaan website, go to the Plans section, choose the relevant plan, and click on the Subscribe button. This will open the registration page, where you'll need to fill in your information and confirm your email address. After successfully validating your email, the payment page will open, allowing you to pay the amount and complete the registration process successfully.

Users can download your app, on popular platforms such as the Apple App Store for iOS devices and the Google Play Store for Android devices.
We will upload your app on Play Store and App Store without any extra amount.

After successful payment, you will receive the admin credentials to your registered email. You can log in to the admin panel and upload the product and other branding information. If you need any help, you can connect with us at any time using the provided contact number.

You can make an appointment, and we can schedule a demo if you'd like. This way, you'll get a clear idea about the product. After a successful demo presentation, you can subscribe on our website.

License usage:

Learn about using our themes on client websites, customizing theme code and design, renewal of theme licenses, restrictions on license transfers, and compatibility with self-hosted sites.

Yes, you need to renew your license annually. However, it can be renewed at a 40% discounted price.

Renewing your license is easy! Simply log in to your account, navigate to the "Subscription" section, and follow the renewal instructions. You’ll also receive reminders via email before your subscription expires.

If your license is not renewed before it expires, you will lose access to the product and its features until the subscription is reactivated.

No, licenses are tied to the registered user only and are not transferable.

Yes, all active subscriptions include access to our dedicated technical support team. You can contact us via email, chat, or phone for assistance

Support & updates:

Explore the support and updates that come with your theme purchase, including the duration of access, the type of support offered, how to seek assistance for theme-related issues.

Your subscription includes access to our technical support team via [email, chat, or phone]. We assist with troubleshooting, resolving issues, and answering any questions related to the product.

Yes, all updates, including new features, performance improvements, and security patches, are included as part of your subscription at no additional cost.

We release updates regularly to improve the product and ensure it stays current with industry standards. Major updates are typically announced in advance.

Updates are delivered automatically.

Absolutely! We value customer feedback and encourage you to share suggestions. Our team reviews requests regularly for consideration in future updates.

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